FREQUENTLY ASKED QUESTIONS
HAS MY ORDER SHIPPED?
You will receive a shipping confirmation notice via email when your order has left the warehouse. If it has been more than a few business days since placing your order and you have not received shipping confirmation, please contact customer service at firstname.lastname@example.org.
HOW CAN I TRACK MY ORDER?
You will receive a shipping confirmation notice via email when your order has left the warehouse. It will contain information to track your order.
WHY IS MY TRACKING INFORMATION NOT APPEARING?
Once your package has shipped, it may take up to 48 business hours for tracking information to appear on a carrier’s website. This is due to the timing of updates made by the carrier’s tracking system. If it has been more than a few business days since receiving shipping confirmation and you do not see tracking information, please contact customer service at email@example.com
THERE IS A PROBLEM WITH MY SHIPMENT, WHAT SHOULD I DO?
Please contact customer service at +972 054-7197020.
MY ORDER NEVER ARRIVED.
Please contact customer service at firstname.lastname@example.org
HOW CAN I GET A COPY OF MY INVOICE?
You can download a copy of your invoice on the my orders page, once you have logged into your account. If you are not registered you will receive your invoice by mail.
WHEN WILL MY ORDER SHIP?
Orders will be processed for shipment within one to two business days of receiving, not including weekends or holidays. A shipping confirmation email will be sent when your order leaves our warehouse. Ustabelle ships worldwide.
ACCEPTED FORMS OF PAYMENT
We accept all major credit cards: Visa, Mastercard, Diners, American Express and PayPal.
IF I ORDER THE WRONG SIZE CAN I RETURN THE ITEM?
Yes. Please contact customer service at email@example.com and let us know up to 48 hours after receiving your order.
HOW DO I RETURN AN ITEM(S)?
All the instructions are in Returns & Exchanges
WHAT IS A CSC CODE?
A card security code is an added safeguard for your credit card purchases. Depending on the type of credit card you use, it is a 3- or 4-digit number printed on the back or front of your credit card. For most online credit card purchases the security code is required information. For MasterCard, Visa, Diners Club and Debit cards your identification number is the 3-digit number found on the back of your credit card near the signature panel. On American Express cards, the card security code is found on the front towards the right.